Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking data to update. If you haven’t received your order within 20 days, contact us with your order number and we’ll investigate right away.
Most in-stock orders arrive within 3–10 business days from shipment. Special ordered or rare Arowanas can take 10–30 days, depending on availability and shipping logistics. You’ll receive shipping confirmation and tracking details as soon as your order goes out.
If 24-hour delivery isn’t available in your area, we may suggest options such as airport pickup or store credit for future shipments. Contact us—we’re happy to work with you on the best solution.
Yes—you can! Just enter your preferred arrival date in the order notes during checkout. We’ll confirm feasibility and align your shipment to arrive on that scheduled day.
We prioritize DHL or FedEx Priority Overnight for live fish—fast, reliable, and with real-time tracking. For supplies and accessories, we use USPS, UPS, or FedEx based on the best available option per order.
To ensure animals stay healthy in transit, livestock orders ship only Monday through Wednesday, arriving Tuesday to Thursday. Our team may reach out to schedule delivery based on regional carrier availability and climate.
Definitely! With modern packaging methods like oxygen-purged bags, insulated boxes, and overnight freight, live fish shipping is safe and reliable. Each fish is carefully monitored prior to shipment to uphold our top-quality standards.
Yes—if your area is bearing temperatures under 50°F or above 90°F, please add the necessary heat or cold packs at checkout. These ensure your Arowana maintains perfect temperature control throughout transit.
We’re here for you! Reach out via live chat, email, or phone, and a friendly Arowana Paradise team member will walk you through everything—whether it’s selecting a fish, understanding shipping, or caring for your new Arowana.
